“There is only one boss, and whether a person shines shoes for a living or heads up the
biggest corporation in the world, the boss remains the same. It is the customer!
The customer is the person who pays everyone’s salary and decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairman, (CEO) on down, and he can do it simply by spending his money somewhere else.
Literally everything we do, every concept perceived, every technology developed and
associate employed, is directed with this one objective clearly in mind – pleasing the
Sam M. Walton, CEO Wal-Mart
This is the post excerpt.
Customer Service TIPS aims at raising awareness as well as Educating , Training and Innovating companies, service providers and individuals in gaining a good customer service standard. We believe that there is no business without customers and that customer have a right to be served right.
Who else but our very own Arya Stark saved the day for Winterfell. Surrounded by many eminent and experienced warriors, Arya Stark stood out and showed why she is a special character in the show. There is just so much that we can learn from her character.
The Most Important Lesson Of All- Survival
Nobody can deny Arya Stark’s phenomenal survival instinct. She has been through everything and yet she is here today, all fierce and ready to kill. All that she went through didn’t break her but only made her stronger. She kept learning and moving towards her life’s mission. There was absolutely nothing that could stop her. We can learn so much from her zeal to survive, her motivation to succeed, and her earnestness to learn and move on.
Be Bold And Independent
Arya always believed in herself and did everything required to keep following her passion. Arya Stark made her own rules and followed her own principles. She loved and respected her family and friends but when it came to making decisions, she only listened to herself.
The Lessons You Learn Withstand The Test Of Time
“There is only one god and his name is Death, and there is only one thing we say to Death: ‘Not today.’”
In the end, Arya was motivated and inspired by that one line she was taught by one of her first teachers- Syrio Forel. Syrio played a very important role in Arya’s life and Arya nevertheless let herself forget that. Arya is a very quick and sincere learner. She not only remembered but also applied everything she learned throughout her life including the “dance lessons” by Master Syrio Forel.
So, what do we say to the God of Death?
Hello Dear Clients and Followers. We have some pleasant news. Customer Service TIPS has being accepted and listed as a Partner and Instructor with The West Africa Association of Customer Service Professionals. This is a new beginning and we’ve just got started. Thank you all for standing by us all the way.
Addressing Customer Service issues requires empathizing with the customer and not sympathizing. They are not there so you can see their pain and say sorry, they are there so you can feel their pain and act on making the pain ease away.
Customer Service is not just a mindset, it’s not just a means to increase profit and turnovers, it’s not just an attitude towards other’s. But, it’s also a seed that brings an harvest. Sow the right seeds to reap the right harvest.
Damilola Joel Akinkugbe
The greatest marketer you can have is “A SATISFIED CUSTOEMER”. Do you know that the average customer reaches over 40% of individuals be it friends or family within a possible time of 2 weeks and practically gives details of every experience they’ve possibly had either from a company that did some service for them or a store that they visited?
Good Customer Experience attracts Good potential clients or customers. “One bad Customer experience has the potential of chasing 12 potential customers off”. This is mainly due to the fact that bad news spreads like wild fire. It takes 12 positive experiences to make up for one unresolved negative experience. Although a happy customer may not attract 12 customers immediately to your service or store, but such a customer starts a chain reaction that will practically lead 2 or more customers to you and then they, after getting good customer experience start another chain reaction bringing in more.
Satisfied Customers can be Customer Evangelists. All you have to do is create that amazing experience that motivates them to become so.
Damilola Joel Akinkugbe
Have you experienced a customer that works into your store but has no idea what he/she wants to buy but knows he/she needs to buy something. Sometimes it’s something for a friend or a close relative but they are still not sure what they should get for that person. These are the kind of customers you might need to focus more attention to. When you attend to such people, find out what this person means to them, what the occasion is that the gift must represent, what this person does for a living etc. As you do that, you give them an idea of what that person will like and you can also ship in an idea or two. Before you know it, they end up buying possibly above the initial budget they were staying with. But they end up getting satisfied with the attention you gave them. Give more attention to your customers who don’t have and idea of what they want and see how your profit grows. @CServicetips