“There is only one boss, and whether a person shines shoes for a living or heads up the
biggest corporation in the world, the boss remains the same. It is the customer!
The customer is the person who pays everyone’s salary and decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairman, (CEO) on down, and he can do it simply by spending his money somewhere else.
Literally everything we do, every concept perceived, every technology developed and
associate employed, is directed with this one objective clearly in mind – pleasing the
Customer Service TIPS aims at raising awareness as well as Educating , Training and Innovating companies, service providers and individuals in gaining a good customer service standard. We believe that there is no business without customers and that customer have a right to be served right.
Have you ever asked yourself, is the adage “The Customer is Always right” really correct? I’m pretty sure a lot of us have one way or another, encountered customers or clients who have shown us a very ruthless side of themselves and basically demand some extra service that you possibly are in no position to give. The adage is actually said for one major purpose. To make customers understand that they are in charge of the transaction and they decide whether they are doing business with you or not. Human beings aren’t always right sincerely. Calm down and give proper attention to such customers, let them vent, apologize and see what you can do to remedy the situation. The Customer deserves to be heard!
Who else but our very own Arya Stark saved the day for Winterfell. Surrounded by many eminent and experienced warriors, Arya Stark stood out and showed why she is a special character in the show. There is just so much that we can learn from her character.
The Most Important Lesson Of All- Survival
Nobody can deny Arya Stark’s phenomenal survival instinct. She has been through everything and yet she is here today, all fierce and ready to kill. All that she went through didn’t break her but only made her stronger. She kept learning and moving towards her life’s mission. There was absolutely nothing that could stop her. We can learn so much from her zeal to survive, her motivation to succeed, and her earnestness to learn and move on.
Be Bold And Independent
Arya always believed in herself and did everything required to keep following her passion. Arya Stark made her own rules and followed her own principles. She loved and respected her family and friends but when it came to making decisions, she only listened to herself.
The Lessons You Learn Withstand The Test Of Time
“There is only one god and his name is Death, and there is only one thing we say to Death: ‘Not today.’”
In the end, Arya was motivated and inspired by that one line she was taught by one of her first teachers- Syrio Forel. Syrio played a very important role in Arya’s life and Arya nevertheless let herself forget that. Arya is a very quick and sincere learner. She not only remembered but also applied everything she learned throughout her life including the “dance lessons” by Master Syrio Forel.
When it comes to taking care of customers, sometimes people go a little further than expected. When asked why, they often say, “It was the right thing to do.” There’s no incentive other than the desire to care for someone else. In a sense, that is what customer service is about. While we may be paid to do a job, sometimes doing something that is not required – and therefore not expected – is what the next level of a good customer service experience is all about.
I received a note from M. N. Rao, one of our subscribers to The Shepard Letter. He shared a story that perfectly makes this point. The short version is this:
On a recent trip to Dubai, Mr. Rao took a taxi to his client’s office. About an hour later, he realized he left his phone in the taxi. He didn’t have the driver’s information, so he borrowed a colleague’s phone to call his lost phone and hoped the driver would answer. Sure enough, he did. Mr. Rao explained what happened and an hour later the driver made his way back to the hotel where he had picked up Mr. Rao earlier that day. The driver dropped off the phone at the front desk. He didn’t ask for money even though he had to take time out of his day to return to the hotel. He didn’t leave a phone number or any other contact information. He just wanted to take care of his customer.
I often write about how sometimes problems or complaints aren’t our fault. That doesn’t mean we can’t step up and take care of our customers. When Mr. Rao left his phone in the taxi, it wasn’t like he could complain to someone about it. No, it was his fault. He could only hope that his phone would be returned. While the driver could have demanded to be paid money to take the phone back to the hotel, he didn’t. Yet he would have every right to do so. After all, it wasn’t his fault the customer left his phone in the car. And most reasonable people would expect to pay the driver something for his effort.
But not this time. The taxi driver didn’t ask for money. He even chose to remain anonymous. He did it simply because, in his mind, it was the right thing to do.
That’s what customer-focused people do. They do the “right thing.” They do it because helping a customer—or even a colleague at work—is what they like to do. It makes them feel good. It’s a mindset, and practicing it turns it into a habit. Doing the right thing makes you feel good. Try it. Make it a habit. It’s a habit worth mastering.
Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or http://www.hyken.com. For information on The Customer Focus™ customer service training programs, go to http://www.thecustomerfocus.com. Follow on Twitter: @Hyken
Hello Dear Clients and Followers. We have some pleasant news. Customer Service TIPS has being accepted and listed as a Partner and Instructor with The West Africa Association of Customer Service Professionals. This is a new beginning and we’ve just got started. Thank you all for standing by us all the way.
Addressing Customer Service issues requires empathizing with the customer and not sympathizing. They are not there so you can see their pain and say sorry, they are there so you can feel their pain and act on making the pain ease away. #EMPATHYVSSYMPATHY #CServicetips
It’s amazing how people can develop what real change means and create something outstanding from something ordinary.
On my way to work this morning, got of at the bus stop now left for me to take a KEKE NAPEP ( TRICYCLE) to the office when i saw one that looked so neat and the rider looking so cooperatively dressed.
As i enter the Tricycle the rider says to me “Good morning welcome to my “CORPORATE TRICYCLE” what’s your destination? I was shocked by this gesture. I stated my destination and noticed that this guy was neatly dressed and even had a BOW TIE on. I also observed that there were two containers of sweets attached right in front of the back seats of the Tricycle and on the containers was written “Welcome on Board! FREE SWEETS ….have a great day”
I was encouraged by one of the passengers to take one. She said she is very familiar with the riders and there are 2 of them and this is the very kind of service both of them render. At the same time this rider was playing a stereo in his tricycle and even asked if the volume was to loud, “Do you need me to reduce it sir?” i said no, it’s just fine thank you. I was so amazed by this gesture of what i would call “OUTSTANDING SERVICE” that i gave him twice the fair for the journey and asked for the gentleman’s phone number and low and behold he handed me his complimentary card and said feel free to call me if you need my service sir.
There’s nothing more frustrating than trying to communicate with a customer who is outright rude to you. The last thing you want to do is stay talking to them. In fact, you’d like to give them a few choice words, bid them good riddance, and slam down the phone.
Unfortunately, that approach will only harm you and your company in the long run. Often, you have to swallow your tongue and keep your cool when dealing with difficult customers. So, here are some tips for doing just that.
Five years ago, if you had asked your customers how they first learned about your company, they probably would have said some variation of search engine optimized content: your blog, your ebooks, your Youtube tutorials. Today, the answer is much different:
“What sources of information do you rely on when making purchase decisions for business software?”
Customer Service is not just a mindset, it’s not just a means to increase profit and turnovers, it’s not just an attitude towards other’s. But, it’s also a seed that brings an harvest. Sow the right seeds to reap the right harvest.