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Introduction to Customer Service TIPS

“There is only one boss, and whether a person shines shoes for a living or heads up the
biggest corporation in the world, the boss remains the same. It is the customer!

The customer is the person who pays everyone’s salary and decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairman, (CEO) on down, and he can do it simply by spending his money somewhere else.
Literally everything we do, every concept perceived, every technology developed and
associate employed, is directed with this one objective clearly in mind – pleasing the
customer.”

Sam M. Walton, CEO Wal-Mart

So, what do we say to the God of Death? Not today!

Who else but our very own Arya Stark saved the day for Winterfell. Surrounded by many eminent and experienced warriors, Arya Stark stood out and showed why she is a special character in the show. There is just so much that we can learn from her character.

The Most Important Lesson Of All- Survival

Nobody can deny Arya Stark’s phenomenal survival instinct. She has been through everything and yet she is here today, all fierce and ready to kill. All that she went through didn’t break her but only made her stronger. She kept learning and moving towards her life’s mission. There was absolutely nothing that could stop her. We can learn so much from her zeal to survive, her motivation to succeed, and her earnestness to learn and move on.

Be Bold And Independent

Arya always believed in herself and did everything required to keep following her passion. Arya Stark made her own rules and followed her own principles. She loved and respected her family and friends but when it came to making decisions, she only listened to herself.

The Lessons You Learn Withstand The Test Of Time

“There is only one god and his name is Death, and there is only one thing we say to Death: ‘Not today.’”

In the end, Arya was motivated and inspired by that one line she was taught by one of her first teachers- Syrio Forel. Syrio played a very important role in Arya’s life and Arya nevertheless let herself forget that. Arya is a very quick and sincere learner. She not only remembered but also applied everything she learned throughout her life including the “dance lessons” by Master Syrio Forel.

So, what do we say to the God of Death?

Not today!
#IwatchGOT

Doing the Right Thing: A Habit Worth Mastering by ShepHyken

When it comes to taking care of customers, sometimes people go a little further than expected. When asked why, they often say, “It was the right thing to do.” There’s no incentive other than the desire to care for someone else. In a sense, that is what customer service is about. While we may be paid to do a job, sometimes doing something that is not required – and therefore not expected – is what the next level of a good customer service experience is all about.
 
I received a note from M. N. Rao, one of our subscribers to The Shepard Letter. He shared a story that perfectly makes this point. The short version is this:
 
On a recent trip to Dubai, Mr. Rao took a taxi to his client’s office. About an hour later, he realized he left his phone in the taxi. He didn’t have the driver’s information, so he borrowed a colleague’s phone to call his lost phone and hoped the driver would answer. Sure enough, he did. Mr. Rao explained what happened and an hour later the driver made his way back to the hotel where he had picked up Mr. Rao earlier that day. The driver dropped off the phone at the front desk. He didn’t ask for money even though he had to take time out of his day to return to the hotel. He didn’t leave a phone number or any other contact information. He just wanted to take care of his customer.
 
I often write about how sometimes problems or complaints aren’t our fault. That doesn’t mean we can’t step up and take care of our customers. When Mr. Rao left his phone in the taxi, it wasn’t like he could complain to someone about it. No, it was his fault. He could only hope that his phone would be returned. While the driver could have demanded to be paid money to take the phone back to the hotel, he didn’t. Yet he would have every right to do so. After all, it wasn’t his fault the customer left his phone in the car. And most reasonable people would expect to pay the driver something for his effort.
 
But not this time. The taxi driver didn’t ask for money. He even chose to remain anonymous. He did it simply because, in his mind, it was the right thing to do.
 
That’s what customer-focused people do. They do the “right thing.” They do it because helping a customer—or even a colleague at work—is what they like to do. It makes them feel good. It’s a mindset, and practicing it turns it into a habit. Doing the right thing makes you feel good. Try it. Make it a habit. It’s a habit worth mastering.
 
Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or http://www.hyken.com. For information on The Customer Focus™ customer service training programs, go to http://www.thecustomerfocus.com. Follow on Twitter: @Hyken
 
(Copyright © MMXIX, Shep Hyken)
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AMAZING CUSTOMER SERVICE FROM A TRICYCLE RIDER

It’s amazing how people can develop what real change means and create something outstanding from something ordinary.
On my way to work this morning, got of at the bus stop now left for me to take a KEKE NAPEP ( TRICYCLE) to the office when i saw one that looked so neat and the rider looking so cooperatively dressed.
As i enter the Tricycle the rider says to me “Good morning welcome to my “CORPORATE TRICYCLE” what’s your destination? I was shocked by this gesture. I stated my destination and noticed that this guy was neatly dressed and even had a BOW TIE on. I also observed that there were two containers of sweets attached right in front of the back seats of the Tricycle and on the containers was written “Welcome on Board! FREE SWEETS ….have a great day”
I was encouraged by one of the passengers to take one. She said she is very familiar with the riders and there are 2 of them and this is the very kind of service both of them render. At the same time this rider was playing a stereo in his tricycle and even asked if the volume was to loud, “Do you need me to reduce it sir?” i said no, it’s just fine thank you. I was so amazed by this gesture of what i would call “OUTSTANDING SERVICE” that i gave him twice the fair for the journey and asked for the gentleman’s phone number and low and behold he handed me his complimentary card and said feel free to call me if you need my service sir.
 
#REALCHANGEBEGINSWITHUS! #OUTSTANDINGSERVICE44416464_2254146177992792_8331143351919181824_n

How to Deal With Rude Customers: 7 Tips for Keeping Your Cool. Article by HubSpot.

There’s nothing more frustrating than trying to communicate with a customer who is outright rude to you. The last thing you want to do is stay talking to them. In fact, you’d like to give them a few choice words, bid them good riddance, and slam down the phone.
 
Unfortunately, that approach will only harm you and your company in the long run. Often, you have to swallow your tongue and keep your cool when dealing with difficult customers. So, here are some tips for doing just that.
 

3 Companies That Achieved Growth by Investing In Their Customers. Article by Hobspot.

Five years ago, if you had asked your customers how they first learned about your company, they probably would have said some variation of search engine optimized content: your blog, your ebooks, your Youtube tutorials. Today, the answer is much different:
 
“What sources of information do you rely on when making purchase decisions for business software?”
 

Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists!

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The greatest marketer you can have is “A SATISFIED CUSTOEMER”. Do you know that the average customer reaches over 40% of individuals be it friends or family within a possible time of 2 weeks and practically gives details of every experience they’ve possibly had either from a company that did some service for them or a store that they visited?
Good Customer Experience attracts Good potential clients or customers. “One bad Customer experience has the potential of chasing 12 potential customers off”. This is mainly due to the fact that bad news spreads like wild fire. It takes 12 positive experiences to make up for one unresolved negative experience. Although a happy customer may not attract 12 customers immediately to your service or store, but such a customer starts a chain reaction that will practically lead 2 or more customers to you and then they, after getting good customer experience start another chain reaction bringing in more.
Satisfied Customers can be Customer Evangelists. All you have to do is create that amazing experience that motivates them to become so.

                                                                                                    Damilola Joel Akinkugbe

GIVE ATTENTION TO CUSTOMERS WHO DON’T KNOW!

Have you experienced a customer that works into your store but has no idea what he/she wants to buy but knows he/she needs to buy something. Sometimes it’s something for a friend or a close relative but they are still not sure what they should get for that person. These are the kind of customers you might need to focus more attention to. When you attend to such people, find out what this person means to them, what the occasion is that the gift must represent, what this person does for a living etc. As you do that, you give them an idea of what that person will like and you can also ship in an idea or two. Before you know it, they end up buying possibly above the initial budget they were staying with. But they end up getting satisfied with the attention you gave them. Give more attention to your customers who don’t have and idea of what they want and see how your profit grows. @CServicetipsCServicetips